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FAQ

Following answers are only applicable to all package tour with the length from 10 days to 22 days. Shorter package tours may not have the same answers.

1. WHAT DATE DOES THE TOUR START?

Our tour starts everyday, we guarantee to run the tour everyday even we have 1 guests. Please inform us your planed travel date as soon as possible and at least 45 days in advance. If your booking is last minute booking, we are not sure to provide you the best choices of flight, train, hotel, cruises…and surcharge maybe applied.

All the price we quoted now is for travel period before 30 Apr, 2016. If you travel later than that, a surcharge will be applied.

2. CAN I START THIS TOUR FROM HO CHI MINH CITY AND FINISH IN HANOI.

We prefer you to star from Hanoi and finish in HCMC. However, that is no problem, you can start in HCMC and finish in Hanoi. a surcharge will be applied.

3. WHAT ABOUT CHILDREN POLICY?

Almost of our tour applied below policy, some special tours have a bit different policy.

Kid of 1-5 will be charged 40% of the adult price to cover for the train and flight tickets.

Kid of 6-8 will be charged 75% of the adult price to cover for the train and flight tickets and a bed in room with parents.

9- above: charged as adult price.

4. WHAT IS THE BEST TIME TO TRAVEL VIETNAM?

Any time you can travel Vietnam but The best time to travel Vietnam is from Oct to end of May (Winter and Spring).

5. CAN I EXTEND MY TRIP IN A CITY?

Yes, definitely, you can extend some more nights in a certain city in Vietnam (Hue, Nha Trang, Da Lat, Sapa…) or even to Cambodia, that could be welcomed.

6. CAN I UPGRADE TO 4 STAR OR 5 STAR HOTEL OPTION?

Yes, certainly, please email us then we can book all 4 star or 5 star accommodation for you. You can upgrade some of services (not all package) to higher class, that could be alright.

Extra cost will be very reasonable.

7. CAN I UPGRADE TO FLIGHT FROM HANOI TO HOI AN INSTEAD OF THE TRAIN?

Yes, you should do that because train costs you about 15 - 16 hours. Upgrade to flight you will have 1 more night in Hanoi or Hoi An.

Extra cost will be 45 USD/ 1 person/ flight with airport transfer and 45 USD/ 2 people/ 1 night in 3 star hotel. (for 2 people is : (45 + 45) + 45 = 135 USD/2 pax.

8. DO I NEED VISA TO VIETNAM, WHAT IS THE PROCESS ?

It costs you 4 days and just 15USD/single entry - 18USD/person/ multi entry. please send us passport information then I will send you the visa approval letter.

After getting Visa Approval Letter, just print out, bring it to travel and you can entry the airport gate. Remember that you will be required to pay in cash 45.00USD/stamp fee/single entry, 60 USD/stamp fee/multi entry at the airport upon arrival and prepare 2 photos 4*6 cm.

You can make via letter in Vietnamese Embassy in your country, but is is more inconvenient then sending us to do it.

9.DOES YOUR TOUR INCLUDES FLIGHT TICKETS ?

100% of our tour does NOT includes international flight tickets.

Flight from your home or other countries to Vietnam or Laos or Cambodia is NOT included.

Flight out of Vietnam or Laos or Cambodia to other country or back to your home is NOT included.

For all international flight tickets, please book and pay by yourself, Then send us to arrange airport pick up.

Only domestic flights are included for example: Da nang to Ho Chi Minh City, Phnom Penh to Siem Reap...

With a multi- country tours such as: Vietnam, Laos, Cambodia connecting flight from this country to others will be included for example flight from Hanoi to Luang Prabang, flight from Ho Chi Minh city to Siem Reap…

10. SOLO TRAVELLER ?

Our price is normally for twin sharing base. If you travel alone or occupy room alone, please pay us single supplement. Normally, single supplement will be 40 - 60% of twin sharing price depends on each tour.

We can not find another person who is willing to share with you because of gender, culture, budget, ages, start date, destinations…please find a travel partner by your own and book with us as soon as possible.

11. CHECK IN AND CHECK OUT TIME?

Check in time: 14.00

Check out time: 11.30 noon

if you want to check in the room earlier or keep the room later, a surcharge will be applied.

 

12. VIETNAMESE NEW YEAR (TET HOLIDAY) ???

We will be off from 25 Jan – 01 Feb. 2017 as it is our Vietnamese NEW YEAR. It is the biggest holiday in my country so Not only our company but also all other travel services (hotel, restaurant, car, bus, travel agent, flight …) also stop working or provide services in less staff and poor services situation. Moreover, all the price will be double or triple expensive than the normal day.

So please kindly select any date before or after that to get better price and services.

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